Privacy Policy

At Magic Safe, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website, purchase our iPhone cases and mobile back covers, or interact with us. By using our website or services, you consent to the practices described in this policy. Please read it carefully.

1. Information We Collect

We collect information to provide you with a seamless shopping experience and to improve our services. The types of information we may collect include:

1.1 Personal Information

  1. Contact Information: Name, email address, phone number, and shipping/billing address provided when you place an order, create an account, or contact us.
  2. Payment Information: Credit/debit card details or other payment information processed through secure third-party payment gateways. We do not store full payment details on our servers.
  3. Account Information: If you create an account, we collect your username, password, and order history.

1.2 Non-Personal Information

  1. Browsing Data: IP address, browser type, device type, operating system, and pages visited, collected through cookies, web beacons, or similar technologies.
  2. Usage Data: Information about how you interact with our website, such as clicks, time spent on pages, and search queries.
  3. Analytics Data: Aggregated data from tools like Google Analytics to understand website performance and user preferences.

1.3 Information from Third Parties

  1. We may receive information from third-party services, such as social media platforms or marketing partners, if you interact with us through those channels or consent to data sharing.

2. How We Use Your Information

We use your information to provide, improve, and personalize our services. Specific uses include:

  1. Order Processing: To process and fulfill your orders, including shipping, payment processing, and sending order confirmations.
  2. Customer Support: To respond to your inquiries, provide assistance, and resolve issues via email or phone.
  3. Marketing and Promotions: To send you newsletters, promotional offers, or updates about new products, if you have subscribed to our emails. You can opt out at any time using the unsubscribe link in our emails.
  4. Website Improvement: To analyze website usage, troubleshoot technical issues, and enhance user experience.
  5. Fraud Prevention: To detect and prevent fraudulent transactions or unauthorized access to our website.
  6. Legal Compliance: To comply with applicable laws, regulations, or legal processes, such as tax reporting or responding to subpoenas.

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties for marketing purposes. We may share your information in the following cases:

  1. Service Providers: With trusted third-party vendors who assist with payment processing, shipping, website hosting, analytics, or customer support. These providers are contractually obligated to protect your data and use it only for the services they provide.
  2. Legal Requirements: When required by law, such as to comply with a court order, government request, or to protect our rights, property, or safety.
  3. Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, with continued protection under this policy or a similar one.
  4. With Your Consent: If you explicitly agree to share your information, such as participating in a promotional partnership.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience and collect usage data. Cookies are small text files stored on your device. We use:

  1. Essential Cookies: Necessary for website functionality, such as maintaining your shopping cart or login session.
  2. Analytics Cookies: To track website performance and user behavior anonymously.
  3. Marketing Cookies: To deliver personalized ads or track the effectiveness of our campaigns.

You can manage cookie preferences through your browser settings or our website’s cookie consent tool. Disabling cookies may limit some website features.

5. Data Security

We take reasonable measures to protect your information from unauthorized access, loss, or misuse. These include:

  1. Encryption of sensitive data (e.g., payment information) using secure socket layer (SSL) technology.
  2. Regular security assessments and updates to our systems.
  3. Restricted access to personal information by employees or contractors, who are bound by confidentiality agreements.

However, no online system is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Your Rights and Choices

You have control over your personal information. Depending on your location, you may have the following rights:

  1. Access: Request a copy of the personal information we hold about you.
  2. Correction: Update or correct inaccurate or incomplete information.
  3. Deletion: Request the deletion of your personal information, subject to legal or contractual obligations.
  4. Opt-Out: Unsubscribe from marketing emails using the link in our emails or by contacting us.
  5. Restrict Processing: Request that we limit how we use your data, where applicable.
  6. Data Portability: Request a transferable copy of your data in a structured format.

To exercise these rights, contact us at Contact@magicsafe.com. We will respond within a reasonable timeframe, typically within 30 days, subject to legal requirements.

7. International Data Transfers

Magic Safe is based in the United States, and your information may be processed or stored in the U.S. or other countries where our service providers operate. These countries may have different data protection laws. We ensure that any international data transfers comply with applicable regulations, such as using standard contractual clauses for transfers to countries without adequate data protection laws.

8. Children’s Privacy

Our website and services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will promptly delete it. If you believe a child has provided us with their information, please contact us immediately.

9. Third-Party Links

Our website may contain links to third-party websites, such as payment processors or social media platforms. We are not responsible for the privacy practices or content of these sites. Please review their privacy policies before providing personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, legal requirements, or industry standards. Updates will be posted on this page, and the “Last Updated” date will be revised. If we make significant changes, we may notify you via email or a website notice. Your continued use of our website or services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Email: Contact@magicsafe.com
Phone: (988) 255-1730
Address: 4030 Wake Forest Rd STE 349, Raleigh, NC, US, 27609

 

Thank you for trusting Magic Safe with your personal information. We’re committed to keeping your data safe while delivering stylish and protective phone cases.